COMMONLY ASKED QUESTIONS
Q- How long do private sessions last?
A- Private sessions are typically 1 to 1.5 hours long
Q- How and when do I pay?
A- For private training you will need to prepay for your first hour of training. Just follow the form provided on the services page. If you wish to purchase the 4 hour package you will pay the trainer the remaining amount owed at the end of the first session. We accept cash or check.
For classes you will follow the form provided on the services page.
Q- What training equipment is needed for training?
A- You will need a normal 4-6 foot leash, a flat buckle or other adjustable collar and any training equipment you are currently using with your dog ( harness, slip lead, correction collar ).
Q- What treats should be used?
A- Be sure to have soft dog treats, turkey dogs, chicken or cheese cut into tiny pea sized pieces. Have a good sized bowl full and whatever is not used can be put in the freezer for future use.
Q- What toys are used for reward?
A- It depends on what your dog enjoys. Does your dog enjoy playing tug? Use any of the following toys - soft fleece tug, rope, tug made with Jute ( carry some great tugs ). Does your dog enjoy fetching a ball or a disc? Have a couple balls or discs in your training bag. Keep your reward toy(s) hidden when you are not training. It will make them more exciting when they do come out.
Q- Do you work with dogs that have been declared dangerous by animal control?
A- Yes! I can help you through training and can provide a written evaluation once training has been completed. This evaluation can be presented to animal control during your appeal process.
Newly Adopted Dog- Receive 10% OFF private training if you show copy of adoption papers and schedule within 30 days of adoption.
Rescue's- Rescue groups receive 25% off all services for foster dogs
Social Media Alerts- Random discounts will be offered through both Instagram and Facebook so be sure to follow Heart Dog Behavior Training.
There are no refunds for services rendered. * During the COVID-19 statewide stay home order no refunds will be issued due to Heart Dogs forced closer during this time.
Private training sessions must be cancelled or rescheduled 24 hours in advance or client will be charged a $50 cancellation fee.
To receive a class refund the class must be canceled 24 hours prior to the start date.
Board & Train services require a non refundable $200 deposit. The remaining amount owed will be due the day of drop off.
*Special circumstances such as medical issue's or other uncontrollable events will be considered.