Behavior Training
COMMONLY ASKED QUESTIONS
Q- How long do private sessions last?
A- Private sessions are typically 1 to 1.5 hours long
Q- How and when do I pay?
A- Board & Train- we accept Credit Card, Apple Pay, PayPal & Venmo. To be paid in full at time of booking.
Private Lessons- We accept Apple Pay, Venmo or Zelle. To be paid at the end of your first session.
Q- What training equipment is needed for training?
A- You will need a normal 4-6 foot leash, a flat buckle or other adjustable collar and any training equipment you are currently using with your dog ( harness, slip lead, correction collar ).
Q- What treats should be used?
A- Be sure to have soft dog treats, turkey dogs, chicken or cheese cut into tiny pea sized pieces. Have a good sized bowl full and whatever is not used can be put in the freezer for future use.
Q- What toys are used for reward?
A- It depends on what your dog enjoys. Does your dog enjoy playing tug? Use any of the following toys - soft fleece tug, rope, tug made with Jute ( www.leerburg.com carry some great tugs ). Does your dog enjoy fetching a ball or a disc? Have a couple balls or discs in your training bag. Keep your reward toy(s) hidden when you are not training. It will make them more exciting when they do come out.
Q- Do you work with dogs that have been declared dangerous by animal control?
A- Yes! I can help you through training and can provide a written evaluation once training has been completed. This evaluation can be presented to animal control during your appeal process.
Discounts
Newly Adopted Dog- Receive 10% OFF private training if you show copy of adoption papers and schedule within 30 days of adoption.
Rescue's- Rescue groups receive 25% off all services for foster dogs
Social Media Alerts- Random discounts will be offered through both Instagram and Facebook so be sure to follow Heart Dog Behavior Training.
Refund/Cancellation Policy
There are no refunds for services rendered.
Private training sessions must be cancelled or rescheduled 24 hours in advance or client will be charged a $50 cancellation fee.
To receive a class refund the class must be canceled 24 hours prior to the start date.
To secure your dog's Board & Train stay, full payment is required at the time of booking. Cancelations made up to 4 weeks prior to start date are eligible for a partial refund, unless the spot is filled in which case a full refund will be issued. Cancelations made within 4 weeks of the start date are non-refundable.
*Special circumstances such as medical issue's or other uncontrollable events will be considered.